The Collection specialist - Swiss-German speaker will have the following responsibilities:
- Call all customers who have not made any payments for several months
- Correct any errors in contact information in the database and confirm with the customer that they will resolve the delinquency. Resend unpaid invoices so the customer can pay them
- In the most critical cases, work with management to evaluate options for gradual debt repayment versus terminating the contract and initiating legal action
- Maintain an Excel spreadsheet listing completed and ongoing actions
- Provide feedback with recommendations on the best way to handle "long-standing" delinquent accounts in the future, particularly by developing a communication script for client interactions (initial contact and follow-up exchanges, best calling strategy to reach clients) in preparation for the upcoming outsourcing of this activity to a collection agency
