Die Stelle
0301Welcome and assist guests upon arrival, during their stay, and at departure.
02Build positive relationships with guests and anticipate their needs.
03Ensure Kristall Club, VIP guests, repeater guests, and special occasions receive personalized attention before, during and after their stay.
04Conduct courtesy calls and follow-ups to ensure guest satisfaction during their stay.
05Act as the primary point of contact for guest requests, inquiries, and concerns.
06Proactively promote and cross-sell the hotel's facilities and services.
07Coordinate guest preferences and special requests with relevant departments.
08Handle guest complaints promptly, professionally, and effectively.
09Coordinate service recovery actions based on guest complaints.
10Maintain accurate guest profiles and preference records.
11Conduct regular lobby presence and guest engagement activities.
12Respond to guest feedback across online review platforms.
13Participate in weekly operational meetings.
14Compliance with LQA standards at all times.
15Answer and manage all incoming and outgoing calls.
16Transfer calls accurately to the appropriate department.
17Handle guest requests and inquiries, ensuring prompt follow-up.
18Take and relay messages accurately and efficiently.
19Coordinate communication between guests and hotel departments.
20Provide information regarding hotel facilities, services, events, transportation, and local attractions.
21Monitor and dispatch guest requests through the hotel's communication systems.
22Promote hotel services and facilities whenever appropriate.
23Conduct pre-arrival calls to upcoming guests.
24Conduct pre-departure calls to in-house guests.
25Review and follow up on the daily Due Out list.
