↳1-3 years of experience in IT Support, Helpdesk, Service Desk, or Desktop Support.
↳Experience supporting both Windows and macOS environments.
↳Knowledge of user provisioning and access management processes.
↳Experience with employee onboarding and offboarding activities.
↳Familiarity with SaaS applications and cloud-based environments.
↳Experience working with an ITSM tool such as Jira Service Management, ServiceNow, or similar.
↳Solid troubleshooting and problem-solving skills.
↳Strong organizational skills and attention to detail.
↳Ability to manage multiple priorities in a fast-paced environment.
↳Excellent communication and customer service skills.
↳Strong sense of ownership and accountability.
↳Professional level of English.
