Die Stelle
0301International service center support, including oral and written communication in English and German (ideally also in other foreign languages)
02Technical and commercial order processing in the IT processing system (SAP)
03Preparation and follow-up of quotations
04Processing of e-business transactions (purchase orders, order confirmations, and invoices)
05Organization and coordination with logistics and workshop regarding the completion of materials to be delivered
06Creation of export and transit documents in the electronic customs processing system (SAP GTS)
07Provision of shipping documents and assignment of transport orders to freight forwarders
08Invoicing of shipments and creation of credit/debit notes
09Monitoring of accounts receivable and supporting accounting with dunning processes
10Handling of letters of credit in cooperation with the finance department
11Processing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.)
12Organization and monitoring of return shipments
13Independent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.)
14Ensuring continuous process improvement
15On-call duty (approx. 6 times per year, each for 1 week, 24/7 availability)
