Your Tasks Own adoption, retention, and expansion across our digital-services customers - from first successful use through to growing, multi-team deployments Build the Customer Success function from the ground up: onboarding motions, health metrics, playbooks, and the operating rhythm that lets it scale as we grow Run a high-touch, outbound motion - you'll spend your time with customers, building real relationships with scientists, students, and department leads alike Turn customer wins into scientific success stories and reference cases the whole community can learn from Connect customers to one another and cultivate an active community around our digital tools Grow existing accounts - spotting where value is emerging, expanding usage, and opening the conversation upward to department and institutional leadership Partner closely with product, sales, science, and marketing to carry the voice of the customer back into what we build Use AI and automation to scale your reach and sharpen your read on customer health
DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors. Our detectors are used worldwide in large-scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin-off of the Institute and by focusing on the needs of our customers, we are able to combine scientific excellence with qualified service and industrial know-how. Our scientists as well as our technical and commercial experts ensure that our customers benefit from the latest technologies. DECTRIS values collaborative working rather than traditional hierarchy and is guided by the principles of Sociocracy 3.0.
