Senior/Staff UX Researcher

Position

Vollzeit

Festanstellung

Senior

Design

Konditionen

Lausanne, VD, Switzerland

Hybrid

50–100%

Permanent Contract and a competitive compensation package.

Anforderungen

5+ J. Erfahrung

Master

EU/EFTA-Bewilligung

Sprachen

Englisch C2

Französisch

Vergütung

Permanent Contract and a competitive compensation package.

Beschreibung

We are looking for a Senior/Staff UX Researcher to build the foundational understanding of our customers that shapes where Nexthink invests and how we evolve the product. This is a strategic role: you will build a research program that uncovers the mindsets, motivations, and mental models behind how our customers work, and turn those into frameworks the rest of the company can build on. You’ll set the research agenda based on a deep understanding of the business strategy but always “speaking truth to power” by putting the needs of the customer first. You'll decide what's worth knowing, not just answer what's asked.

Aufgaben

Define and lead a strategic research agenda that surfaces foundational insights capable of shifting product and business strategy, not just answers to individual feature questions
Build durable frameworks such as: customer mindsets and segmentation, mental models, jobs-to-be-done, & journey maps that give the whole company a shared, lasting understanding of who our customers are and how they think
Create trust with internal stakeholders who maintain key customer relationships
Partner with teams across the company, from field insights to product analytics and data science, to triangulate qualitative and quantitative signals into a coherent, evidence-backed narrative about our customers
Own a program of work: set priorities based on what will move the business most, rather than operating as a service function
Influence product, design, and executive leadership by translating research into clear strategic direction
Mentor designers, researchers, and product partners to raise the research fluency of the broader organization
Establish and evolve the methods, tooling, and standards of Nexthink's research practice as it matures

Anforderungen

8+ years of UX research experience (Staff) or 5+ years (Senior), with a track record of research that shaped product or business strategy
Experience building frameworks: segmentations, customer mindsets, journey maps, or jobs-to-be-done that were adopted broadly across an organization
Hands-on experience trying out different ways that AI can improve research operations and/or analyses
Proven track record of designing, validating, and analyzing large-scale surveys and telemetry data
Fluency across qualitative and quantitative methods, and comfort partnering with data science and analytics to combine behavioral data with lived customer context
Experience researching complex B2B or enterprise software; technical or IT-adjacent domains are a strong plus
A track record of influencing without authority; a compelling communicator who can move executives and engineers alike
Experience building or scaling a research practice (methods, tooling, standards) is a plus
Advanced degree in human-computer interaction, psychology, anthropology, sociology, statistics, or a related field is a plus; equivalent professional experience is welcome
Full professional proficiency in English (spoken and written); French is a plus
Ability to travel 3 to 4 times a year for customer-related events
Portfolio or work samples demonstrating research that led to strategic, organization-wide impact

Vorteile

Permanent Contract and a competitive compensation package.
Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station.
Hybrid work model balancing office and remote work.
Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
Free access to a fitness centre inside the building.
Reimbursement of the half-fare travel card for public transport.
Reimbursement up to 50% of the cost of French classes.
Fresh fruit, cookies, and soft drinks as well.
Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more!
Bonuses for referring successful hires after three months of continuous employment.
We offer a relocation package to people who are coming from another country.

Unternehmen

nexthink

Software

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.