Your mission Design and maintain the systems, tools, and programs that help researchers and cross-functional partners turn evidence into decisions at scale, covering knowledge management, recruitment, self-serve research, tooling, and governance. Spot and build AI-powered workflows that speed up the research and design process, from intake and participant recruitment through synthesis, rollout and activation. You work confidently with senior stakeholders on feasibility and trade-offs, turning research into decision-ready outputs, not open-ended discussion. Builds sticky artifacts (concept visuals, posters, prototypes, one-pagers) that make ideas land. Help run team meetings, discovery workshops or related forums that surface operational gaps early, size up resourcing needs, and inform the team's roadmap. Advise stakeholders on the appropriate processes or tools for their specific problem and help new teams adopt these systems, e.g., by organizing training sessions. Take ownership of ongoing research tool screening, vendor onboarding, security assessment, negotiations, access management and org-wide trainings. Work across product, design, marketing, and business teams to shape the end-to-end customer experience, help and track the research team, tying findings back to business outcomes and KPIs.
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