Le poste
0301Lead, coach, and develop a team of operations professionals, fostering a culture of collaboration, accountability, and continuous improvement.
02Ensure the efficient execution of day-to-day activities within the department while maintaining high standards of quality, control, and client service.
03Drive operational excellence initiatives by reviewing workflows, identifying efficiencies, and implementing process enhancements.
04Lead and support cross-functional projects, change initiatives, and transformation programs impacting the Operations division.
05Monitor operational performance through KPIs and management reporting, ensuring objectives are met and risks are appropriately managed.
06Strengthen the control framework and ensure compliance with internal policies, regulatory requirements, and industry best practices.
07Act as a key partner to internal stakeholders across Front Office, Compliance, Risk, IT, and other Operations teams.
08Contribute to strategic discussions regarding operating model evolution, automation opportunities, and service enhancements.
09Manage operational risks proactively and ensure timely escalation and resolution of issues.
10Promote employee engagement, talent development, and succession planning within the team.
