Main Responsibilities

Ensure first-level support for users via phone, email, and on-site for software and hardware issues.

Install and set up hardware for end-users.

Document and track all support requests in our ticketing system.

Maintain and update user documentation and the knowledge base.

Provide support for internal training courses and events.

Collaborate on internal IT projects as needed.

Support our offices in Davos, Zizers and Zurich.