Le poste
0301- Handling check-in and check-out for late arrivals and early departures.
02- Providing guest services throughout the night in accordance with ISO quality management standards.
03- Conducting nightly audit processes, including reconciling transactions and balancing accounts.
04- Verifying and posting charges, such as room rates and service charges.
05- Generating financial reports and statements for management review.
06- Posting daily sales and closing entries.
07- Preparing and reviewing guest bills, checking and filing guest checks.
08- Handling guest complaints or issues to ensure a satisfactory resolution.
09- Operating the telephone switchboard and performing basic administrative tasks.
10- Performing general cleaning duties.
11- Ensuring peace and order throughout the hotel, including regular patrols of the premises.
