Competitive salary with performance-based incentives tied to growth and sales success.

Your role and your responsibilities The Account Manager role is responsible for the acquisition of new customers, as well as growth, retention, and strategic development of existing/assigned customer accounts while ensuring a seamless and value-driven customer experience. Specifically, you will: Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team; Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs); Serve as the primary point of contact for customer inquiries and requests; Build strong, long-term relationships with key stakeholders on the customer side; Identify upselling and cross-selling opportunities to maximize customer lifetime value; Own the sales cycle for new customers, from first contact to closing and onboarding; Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions; Support the first phase of the onboarding of new customers; Monitor account performance and provide regular reporting and insights; Proactively identify risks and resolve issues to maintain high customer satisfaction.