The role
04Managing day-to-day boutique operations, transforming corporate objectives into operational goals at a boutique level. Being the brand ambassador to reflect brand image to boutique customers. Attain desired results through creative and effective use of resources, retail and CRM tools. Prepare business analysis and action plans to achieve sales targets. Assist the boutique manager in his/her role.
01Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
02Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
03Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
04Organize private viewing with potential VIPs in your region.
05Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
06Act as a reference in terms of building action plans to achieve personal targets.
07Assist boutique manager in exceeding boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
08Achieve Boutique KPIs defined by Boutique Manager and/or regional brand manager.
09Learn and support the boutique manager with implementing HQ commercial guidelines (Retail Manual).
10Support the preparation and delivery of monthly boutique meetings and follow-up actions.
11Analyze each boutique visit with concerned sales member and build action plan to for possible conversion/retention.
12Act as a manager-on-duty when the boutique manager is absent.
13Identify and share with the boutique manager the training needs of boutique members.
14Ensure monthly staff programs are planned and communicated to boutique manager.
15Responsible for supporting the boutique manager in integrating and training new and existing team members.
16Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
17Provide support to boutique manager in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations.
18Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities.
19Ensure Excellence in at outside of the boutique.
20Ensure maximum client welcoming, handling, and servicing.
21Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.
22Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
23Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
24Learn and practice compliance with Group and Brand (Retail Manual) procedures.
25Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control.
