The role
04As an Ambassador of A. Lange & Söhne inside and outside the boutique, the mission of the Associate Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines. This position will support our future Flagship Boutique in Geneva, opening early 2027.
01Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
02Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
03Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
04Organize private viewing with potential VIPs in your region.
05Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
06Act as a reference in terms of building action plans to achieve personal targets.
07Ensure Excellency within and outside of the boutique.
08Ensure maximum client welcoming, handling, and servicing.
09Keep learning about the products and brand and become a reference person for the Maison.
10Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
11Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
12Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
13Ensure Service Excellency within the boutique at all time and with any boutique clients.
14Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
15Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
16Ensure accurate and genuine relationship building with customers.
17Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
18Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
19Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
20Actively taking his part in monthly (quarterly, yearly) stocktaking.
21Actively ensuring all measures to avoid stock discrepancies at all times.
22Automatic replenishment of sold timepieces and active order requests.
23Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
24Compliance with procedures, and with legal, fiscal and customs regulations.
25Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
