ProactivityTechnical supportTrainingCommunicationFinanceDocumentationCollaborationIncident management frameworksKPI implementationAdministrative process improvementBanking processesBusiness Analyst
Languages
English
The role
03
Business Application Support Specialist – Finance (80-100%) A Business Application Support Specialist plays a crucial role in ensuring the stability, availability, and optimal performance of banking applications. This role involves providing technical support, troubleshooting issues, and collaborating with various teams to maintain a reliable banking application environment. He is responsible for providing to the employees and to customers of Lombard Odier group with functional support applications in Finance domain. This support team’s main mission is the satisfaction and trust of colleagues and clients.
01Identify, resolve and troubleshoot all Functional Support issues for finance and accounting applications.
02Participating in quality controls and documentation of new applications releases notes.
03Monitor KPIs to ensure SLAs are met and the service is on time and reliable.
04Escalate major incidents to the incident management team to ensure timely resolution.
05Organize and manage regular meetings with Bank partners for escalated cases, monitor closely the backlog of tickets.
06Analysis of balance sheet in SAP.
07Ensure a quality training for bank users.
08Participate in new application release testing.
09Work closely with development and production teams.
10Ensure regular contact with our Bank partners Finance team.
11Actively contribute to enhance the day-to-day process of the team by improvement proposals to the head of Application Support.
Requirements
↳Master’s degree in IT or Finance +5 years of experience in Banking.
↳Excellent communication and overall soft skills, proactivity, sense of initiative and sound experience in working under stress on unplanned matters.
↳Excellent command of banking, finance related operations and understanding of accounting principles.
↳Good command of Microsoft Office tools, specifically Excel & PowerPoint.
↳Previous experience as a Business Analyst or as an Auditor in the banking and financial sector is an advantage.
↳SAP BI knowledge is an advantage.
↳Residence in Switzerland or willingness to relocate.
Benefits
＋Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA.
＋We promote a diverse and inclusive work environment for our employees and candidates.
＋We encourage internal mobility and individual upskilling programs.
Tech stack
04
SAPMicrosoft ExcelMicrosoft PowerPoint
Company
05
Lombard Odier
Banking
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. “Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.
