Customer Service Manager (f/m/x), 80-100%, Lausanne / hybrid at Jobup (Lausanne, VD, Switzerland) | Careerkit Jobs
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Jobup·Insurance·Lausanne, Vaud
Customer Service Manager (f/m/x), 80-100%, Lausanne / hybrid
RoleFull-time · Permanent · Mid · Customer Service
LogisticsHybrid · 80–100%
RequirementsVocational · EU/EFTA permit
How you match
01
Skills
02
SalesCommunicationNegotiationTime managementteamworkProblem SolvingAnalytical ThinkingIT tools affinityCustomer Service ExcellenceLife Insurance
Languages
FrenchEnglishItalianGerman
The role
03
01Respond to customer inquiries regarding, among other things, their insurance coverage, benefit reimbursements, premium invoices, via telephone, email and chat
02Analyse insurance coverages, advise customers, prepare offers and achieve your sales target
03Process contract modification requests, enter them into the customer management system and confirm the changes in writing
04Answer questions from external sales partners and support them in preparing offers
Requirements
↳You have completed commercial training or have experience in the insurance field or in a customer service role
↳You place great importance on customers and service quality; you have highly developed communication skills and enjoy advising and selling
↳You work precisely, efficiently and reliably, have an analytical mind, excellent teamwork skills and are comfortable with IT tools
↳You are a native French speaker and have a professional level (minimum B2) in English and/or Italian and/or German
Benefits
＋An annualised and flexible working time model offering at least five weeks of holiday
＋Modern offices well located in urban centres
＋Generous regulations for teleworking
＋Participation in the health insurance scheme
＋Contributions to the pension fund above the legal minimum amount
＋A training programme and varied career opportunities: sanitas.com/conseilclients
