E-Health Application Support Specialist (100%)

Your tasks

• Active support of the support team in daily operational business.
• Classification, prioritisation, and triage of all incoming support tickets.
• Receiving and processing incoming support calls from our customers.
• Ensuring smooth operations by covering support service hours daily from 08:00 to 17:00.
• Handling customer inquiries and internal tickets within the scope of first- and second-level support.
• Receiving, analysing, and processing requests and concerns from the application managers of our customers as well as competent advice within the scope of second-level support.
• Monitoring customer systems via monitoring tools as well as analysing and resolving faults.
• Creating, maintaining, and updating operational and system documentation.
• This position includes participation in on-call duty on a four-week rotation to ensure operational readiness outside regular working hours.

At CISTEC, we develop and operate KISIM, one of Switzerland's leading clinical information systems. Our product supports medical professionals, nursing staff, and specialists in everyday clinical practice - from regional hospitals to university hospitals, from psychiatry to rehabilitation. What drives us is the conviction that good software relieves people and improves patient care. Grow with us. Since our beginnings with two employees, we have developed into a market-leading IT company with 300 dedicated professionals - and we continue to grow. Here, competence, team spirit, and passion come together. If you want to be part of a success story that shapes Swiss healthcare every day, then you are exactly right with us.