Technical supportPreventive maintenanceNegotiationOrganizational skillsDocumentationCommunicationProblem SolvingCollaborationAdaptabilitéChromatographieInterpersonal communicationCustomer Service Excellence
Languages
GermanEnglish
Compensation
03
Competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.
The role
04
The focus of this role is the installation, preventive maintenance, instrument qualification, and troubleshooting of chromatographic (HPLC / IC) devices.
01Collaborate with customer care teams to plan and schedule service visits
02Install chromatography instruments and provide customer familiarization training
03Perform preventive maintenance and instrument qualification activities
04Troubleshoot and analyze instrument failures
05Prepare detailed service documentation in compliance with regulatory requirements
06Contribute to service targets including bookings, revenue, profitability, and cost management
07Follow all internal service procedures and customer regulations
08Build and maintain strong professional customer relationships
09Manage company assets including inventory, tools, software, and company vehicle
10Coordinate service planning with dispatchers, team leaders, and other stakeholders
11Travel extensively within Switzerland and occasionally internationally across EMEA and the United States
Requirements
↳Technical education or chemical background
↳Valid driving license
↳Experience with chromatography systems (HPLC / IC) preferred
↳2–3 years of experience servicing chromatography products or working as a user is advantageous
↳Experience in customer-facing technical support environments is beneficial
↳Curiosity about analytical instruments, systems, applications, new products, and technologies
↳Proficient in German with good English language skills
↳Strong hardware and software knowledge, particularly Windows operating systems and Microsoft Office applications
↳Strong problem-solving abilities
↳Proven organizational skills with the ability to manage multiple priorities simultaneously
↳Excellent interpersonal, self-motivation, and negotiation skills
↳Willingness and passion for frequent travel
Benefits
＋We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.
＋Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
＋We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Tech stack
05
HPLCICWindowsMicrosoft Office
Company
06
Thermo Fisher Scientific Switzerland
Pharmaceuticals
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
