We are seeking a visionary Global Head of CRM to lead the next phase of Chopard's customer transformation journey and establish CRM as a strategic business capability across the Maison. Reporting directly to the Chief Digital Officer, this role will be responsible for defining and executing Chopard's global CRM vision, transforming customer data into actionable client intelligence, and enabling seamless client experience across channels. The successful candidate will play a pivotal role in shaping Chopard's future customer ecosystem by establishing customer-centric processes, developing advanced CRM capabilities, building a strong CRM organization, and driving the adoption of a global client culture across markets and functions. Beyond campaign management, this position will be responsible for turning customer data into a strategic asset that supports clienteling excellence, customer development, client retention and business growth worldwide.
Contract Type: Permanent Working Time rate: Full-time
Recognized for its know-how in Haute Horlogerie and Haute Joaillerie, Chopard is celebrated for its creative audacity and its conception of ethical and responsible luxury. Proud of its values and traditions, our Maison breathes its family spirit into relationships with its employees and customers, striving to deliver an extraordinary brand experience. Chopard can draw upon a vast reservoir of in-house expertise and experience uniting more than 45 different crafts within the twin fields of swiss watch and high jewellery-making.
