Head Barista bei ViCAFE - Zürich

Role

Full-time

Permanent

Director

Hospitality

Logistics

Zürich

80–100%

Permanent position (80-100% workload selectable); 25 vacation days per year at 100% workload

Closes in 30 days

Requirements

EU/EFTA permit

Skills

Hospitality experienceGastronomy experienceInventory managementCoffee knowledgeProblem SolvingOperational HR ManagementTeam managementCustomer service technologyTraining and DevelopmentAdministrative supportEvent architecturesUser feedback loops

Languages

Likely German

Compensation

Permanent position (80-100% workload selectable); 25 vacation days per year at 100% workload

Description

Operative Verantwortung (ca. 80%) Aktive Mitarbeit an der Front und hohe Präsenz auf der Fläche Sicherstellung einer konstant hohen Produkt-, Service- und Gästequalität Führung und Motivation des Barista-Teams im operativen Tagesgeschäft Koordination von Pausen sowie flexible Umverteilung des Teams bei kurzfristigen Ausfällen Aktiver Zusatzverkauf unserer Produkte und Angebote (z. B. Kaffeebohnen, Tastings oder Kurse) Enge und lösungsorientierte Zusammenarbeit mit dem Store Management sowie den Location Leads Verantwortung für Bestellungen, Tagesrapporte und weitere administrative Aufgaben Unterstützung der Academy bei internen Schulungen sowie externen Kursen und Events Aktive Unterstützung des Store Managements im Gästekontakt und in der täglichen Betriebsführung Übernahme der operativen Verantwortung für die Espresso Bar bei Abwesenheit des Store Managements

Responsibilities

Operational responsibility (approx. 80%)
Active participation at the front and high presence on the floor
Ensuring consistently high product, service, and guest quality
Leading and motivating the barista team in daily operations
Coordinating breaks and flexible redistribution of the team in case of short-term absences
Active upselling of our products and offers (e.g. coffee beans, tastings or courses)
Close and solution-oriented collaboration with store management and location leads
Responsibility for orders, daily reports, and other administrative tasks
Supporting the academy with internal training and external courses and events
Actively supporting store management in guest contact and daily operations
Taking over operational responsibility for the espresso bar in the absence of store management

Requirements

You are a host with heart and create a warm, professional atmosphere for our guests and your team.
You work independently, take responsibility, and keep an overview even in lively situations.
You are well organized, like to pitch in, and approach challenges pragmatically.
Coffee is your passion - and you know how to convince guests with your enthusiasm and sales skills.
You have experience in gastronomy or hospitality and feel comfortable in a dynamic environment.
You want to continuously develop your leadership skills and take responsibility in the team.
You communicate clearly, openly, and appreciatively and enjoy working with different people.
You are flexible, think along, and do not lose sight of the common vision even with changing priorities.
You are interested in coffee in all its diversity - from the bean to the roast to the perfect cup.

Benefits

Permanent position (80-100% workload selectable)
Open, trusting culture and short paths
25 vacation days per year at 100% workload
Internal training in the academy
100% discount on coffee drinks
50% discount on coffee bags, baked goods, reusable cups, and Vivi drinks

Company

Vicafé

Food & Beverage