Kundenberater*in Basisdienstleistungen

Role

Full-time

Mid

Customer Service

Logistics

Zürich, Switzerland

Closes in 30 days

Requirements

Vocational

EU/EFTA permit

Languages

Likely German

Description

Aufgaben

Sie engagieren sich und übernehmen die Gastgeberrolle als erste Ansprechperson bei allen Kundenanliegen in der Kundenzone

Sie begleiten und utnerstützen die Kundinnen und Kunden bei der integrierten Selbstbedienung, sowie im Umgang mit unseren digitalen Hilfsmitteln

Sie stellen die Bedürfnisabklärung sicher und beraten persönlich bei unseren Basisprodukten in den Themen Zahlen, Sparen, Anlegen, Vorsorgen, Finanzieren

Sie bewirtschafen und entwickeln ein eigens Kundenportefeuilles im Segment Privat-Retailkunden

Responsibilities

Engage and take on the host role as the first point of contact for all customer concerns in the customer zone
Accompany and support customers in integrated self-service and in using our digital tools
Ensure needs assessment and provide personal advice on our basic products in the areas of payments, savings, investments, retirement, and financing
Manage and develop your own customer portfolio in the private retail customer segment

Requirements

Completed commercial basic training in the banking sector or several years of professional experience in banking
Strong communication skills and enjoyment of direct customer contact
Passion for advisory activities and enjoyment of active sales and networking
Enthusiastic and sales-oriented personality with a winning demeanor
Independent, organized, and goal-oriented working style

Benefits

This position offers you many opportunities for development and growth.
Long-term perspectives round off the offer.

Company

Thomson Consulting AG

Banking

Contact

Frau Daniela Müller