The role
03Johnson & Johnson is currently seeking “Mgr 3PL Process Impr & Hypercar” join our TEAM. The role is based in” Switzerland”.
01Lead 3PL implementation playbook and hypercare activities for newly transitioned 3PL-operated sites, ensuring stabilization of operations and resolution of post go-live issues
02Monitor operational performance during all lifecycle of the contracts, identifying gaps against service, cost, and operational KPIs and driving corrective actions
03Act as a central coordination point between regional teams, 3PL partners, and functional stakeholders to ensure timely issue resolution and escalation where required
04Identify root causes of operational issues (e.g., service failures, process breakdowns, system or integration gaps) and drive structured problem-solving to resolve them
05Define, deploy, and continuously improve hypercare frameworks, including governance cadence, issue tracking, escalation protocols, and exit criteria to steady-state operations
06Drive process improvement initiatives across 3PL-operated sites to enhance operational efficiency, service performance, and consistency of execution
07Support the standardization of key logistics processes across regions, ensuring alignment with defined operating models, partner capabilities, and transition standards
08Partner with 3PL Performance Management and Systems teams to ensure alignment between operational performance, system capabilities, and contractual expectations
09Capture and codify learnings from hypercare and improvement initiatives, translating them into standardized playbooks, best practices, and process guidelines for future deployments
10Support regional teams in transitioning from hypercare to steady-state operations, ensuring ownership, capability transfer, and sustained performance tracking
11Provide visibility and reporting on hypercare status, key risks, and improvement initiatives to Transformation leadership and governance forums
