Photonics Account Manager

Role

Full-time

Permanent

Mid

Sales

Logistics

Schlieren, Zürich

Hybrid

Competitive compensation and benefits package including an employee stock option plan.

Requirements

3+ yrs exp

Master's

EU/EFTA permit

Skills

Thin-Film Lithium Niobate (TFLN)Standard Operating Procedures (SOPs)PhotonicsCustomer relationship management (CRM)Enterprise resource planning (ERP)Trade Show ParticipationCustomer-centered engagementProject management softwareKnowledge sharingInternational travelPerformance optimizationCross-Functional Leadership

Languages

English

German

French

Compensation

Competitive compensation and benefits package including an employee stock option plan.

Description

In this role, you'll join our Commercial Team, reporting to the CRO, and take ownership of the customer journey from project onboarding through delivery and after-sales expansion.

Responsibilities

Lead major customer engagements with Lightium’s foundry services, from kick-off and design submission to DRC report, regular update meetings, as well as shipment, invoicing, and after-sales support.
Track deliverables and open items across multiple simultaneous runs.
Serve as the single customer-facing point of contact for run status, routing all technical questions to the appropriate internal resource, and closing the loop with the customer.
Maintain tight alignment with our R&D Team and Operations Team through regular internal syncs.
Design, document, and optimize Lightium’s internal business processes that make our customer journey scalable.
Contribute to shaping, developing, and maintaining Lightium’s customer portal in collaboration with internal DevOps.
Build trusted and durable relationships with customer-side program managers, heads of photonics, and engineering leads.
Represent Lightium and expand your network at related tradeshows.

Requirements

An advanced degree (Master or PhD) in Photonics, Engineering, Physics, or related technical field.
3–7 years in technical sales, account management, customer project or program management or customer success in a semiconductor or photonics environment.
Demonstrated track record managing multiple simultaneous customer engagements with complex technical deliverables and tight timelines.
Sufficient photonics or semiconductor literacy to hold a credible conversation with a customer's engineering team.
Exceptional organizational discipline.
Strong customer-centric communication.
Experience in interfacing with external parties, such as fab partners and OSATs.

Tech stack

CRMCustomer PortalPLMERP

Benefits

Competitive compensation and benefits package, including an employee stock option plan (ESOP).
Fully-covered Pillar Two.
Generous vacation.
A unique opportunity to lead a cutting-edge manufacturing initiative in the rapidly growing field of photonics.
A collaborative and innovative work environment.

Company

Lightium AG

Photonics

At Lightium, we're pioneering next-generation photonic integrated circuits (PICs) built on thin-film lithium niobate (TFLN).