Product Owner Operational IT Service Management (915)

Role

Permanent

Mid

Product Management

Logistics

Bern, Switzerland

Requirements

5+ yrs exp

Bachelor's

EU/EFTA permit

Languages

German

French

English

Description

Aufgaben Das Team Operational Services Management bei Defence Platform fachlich führen und dessen strategische sowie operative Weiterentwicklung steuern Die ITIL‑Prozesse (Change, Deployment, Release, Knowledge, Service‑Catalogue‑Management) gestalten, optimieren und deren wirksame Anwendung sicherstellen Führen der Disziplinen Lifecycle‑ und Collection‑Management Das Team‑Backlog priorisieren, Anforderungen aus Betrieb, Kundenbedürfnissen und Governance aufnehmen und deren Umsetzung nach agilen Prinzipien koordinieren Die Zusammenarbeit zwischen Kund-/innen, Service‑Ownern sowie Betriebs‑ und Entwicklungsteams fördern und die Weiterentwicklung der ITSM‑Tools vorantreiben

Responsibilities

Lead the Operational Services Management team at Defence Platform and steer its strategic and operational development
Design, optimize and ensure effective application of ITIL processes (Change, Deployment, Release, Knowledge, Service-Catalogue-Management)
Manage the disciplines of Lifecycle and Collection Management
Prioritize the team backlog, capture requirements from operations, customer needs, and governance, and coordinate their implementation according to agile principles
Promote collaboration between customers, service owners, and operations and development teams, and drive the further development of ITSM tools

Requirements

Degree in Computer Science, Business Informatics or a related field (HF/FH) and several years of experience in IT service management
In-depth knowledge of ITSM frameworks such as ITIL v4 and experience in IT service management and the definition, implementation, and further development
Experience as a Product Owner and agile working methods according to Scrum, Kanban or SAFe
Experience with modern ITSM platforms (e.g. ServiceNow) and a good understanding of complex IT infrastructures and operational processes
Strong communication and leadership skills, pronounced team orientation, and a high service and customer understanding to act as a bridge between operations, development, and governance
Good knowledge of two official languages and good English skills

Tech stack

ITILServiceNow

Benefits

We support and promote mobile and location-independent work.
Team players can flexibly and individually shape their work where possible - for the compatibility of family and career.
We maintain an open 'Du' culture in BIT and promote you and your future with a wide range of training and further education opportunities.

Company

Admin

Public Sector

Wir - das Bundesamt für Informatik und Telekommunikation (BIT) - sind das zukunftsorientierte und agile Amt. Bei uns entwickeln neugierige Köpfe, ambitionierte Macher/-innen und innovative Vorausdenker/-innen vielfältige digitalen Lösungen für die Schweiz.