The role
0301Lead the end-to-end long-term strategy for omni-channel customer service and regional supply chain operations for distributor networks across EMEA
02Guide a high-performing operations team to achieve orderbook excellence from seasonal order intake to cash reconciliation, including high-velocity sample and marketing orders
03Define and optimize distributor compliance initiatives, driving customer-centric value-added services, packaging standards, and localized labeling requirements
04Establish and document clear standard operating procedures across regional sales operations, compliance, and product supply to build a resilient operational foundation
05Partner with Sales, Supply Chain, Finance, and Logistics teams to streamline product flow, enhance supply visibility, and increase delivery efficiency
06Leverage business intelligence reporting tools to analyze shipment data, proactively escalating supply chain risks and implementing data-informed mitigation strategies
07Represent the EMEA region in global system testing, ERP enhancements, and organizational program initiatives to scale internal capabilities
08Build a collaborative and psychologically safe team culture focused on operational excellence, providing continuous mentorship and clear pathways for talent development
09Drive strong fiscal discipline across the order book, ensuring timely shipment and invoicing each quarter and at year-end to deliver against global financial targets
10Act as a change agent by challenging the status quo and leading the design and implementation of optimized ways of working to elevate distributor operations to a best-in-class standard
