Aufgaben Lead the enhancement, documentation and implementation of the System of Quality Management, embedding effective processes, controls and monitoring activities across the relevant stakeholder groups. Drive the continuous evolution of our ServiceNow quality management platform, strengthening dashboards, tagging, reporting capabilities, AI-enabled use cases and the implementation of global quality requirements. Enable stakeholders to use quality management tools effectively by developing guidance materials, resolving issues and supporting monitoring activities. Strengthen and execute the ongoing SoQM monitoring programme, perform central monitoring activities and contribute to the overall evaluation and effectiveness assessment of the SoQM. Coordinate and steer the QMSE project portfolio, aligning priorities with key stakeholders, tracking progress and supporting reporting to leadership. Support the preparation and execution of internal and external quality inspections, including Quality Management Reviews as well as regulatory inspections by the FAOA and PCAOB. Shape and coach team members, fostering collaboration, knowledge sharing and continuous development within the Quality Management function.
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