Technical supportCommunicationDocumentationTicketing SystemsEndpoint ManagementProblem SolvingITIL CertificationAdministrative process improvementStore onboardingProficient in Microsoft 365Enterprise IT SupportTroubleshooting coordination
Languages
German
The role
03
01Act as a point of contact for on-site and remote IT support, handling incidents, requests, and escalations
02Provide hands-on support for IT hardware (laptops, peripherals, meeting room equipment) and software, ensuring fast and effective resolution
03Classify, prioritize, and route tickets accurately in Jira, following defined processes and SLA targets
04Troubleshoot and resolve advanced technical issues, escalating to L2/L3 teams when needed and documenting follow-up
05Identify recurring problems and propose long-term solutions, including knowledge base updates and process improvements
06Support onboarding of new colleagues by preparing and delivering IT equipment and access according to defined standards
Requirements
↳Completed vocational training or degree in IT, Computer Science, or equivalent experience, with at least 2 years in IT end-user support and hands-on troubleshooting
↳Experience working with ticketing systems such as Jira Service Management or ServiceNow
↳Technical knowledge of IT hardware and standard software troubleshooting (Windows, Microsoft 365)
↳Strong communicator who can diagnose and resolve technical issues independently
↳Ideally, experience with endpoint management tools (e.g., Microsoft Intune) and familiarity with ITIL processes
↳German language skills at C1 level
↳Willingness to undergo a PSP (Personensicherheitsprüfung)
