UX Researcher, Programs & Operations

Your mission

• Design and maintain the systems, tools, and programs that help researchers and cross-functional partners turn evidence into decisions at scale, covering knowledge management, recruitment, self-serve research, tooling, and governance.
• Spot and build AI-powered workflows that speed up the research and design process, from intake and participant recruitment through synthesis, rollout and activation.
• You work confidently with senior stakeholders on feasibility and trade-offs, turning research into decision-ready outputs, not open-ended discussion. Builds sticky artifacts (concept visuals, posters, prototypes, one-pagers) that make ideas land.
• Help run team meetings, discovery workshops or related forums that surface operational gaps early, size up resourcing needs, and inform the team's roadmap.
• Advise stakeholders on the appropriate processes or tools for their specific problem and help new teams adopt these systems, e.g., by organizing training sessions.
• Take ownership of ongoing research tool screening, vendor onboarding, security assessment, negotiations, access management and org-wide trainings.
• Work across product, design, marketing, and business teams to shape the end-to-end customer experience, help and track the research team, tying findings back to business outcomes and KPIs.

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