Attention to detailCommunication SkillsData AnalysisProblem SolvingCustomer experience optimizationCustomer CareNegotiationOperational excellenceTeam managementStakeholder engagementTask Performance AnalysisCost Control
Sprachen
Englisch
Deutsch
Beschreibung
Your responsibilities
Leading, motivating and developing your team of customer support co-workers in an inspiring way.
Being the driver behind a customer-focused culture in your area of responsibility and living the IKEA values every day.
Implementing the global solutions, services and tools that support a comfortable and fast check out, and a safe and secure working environment.
Ensuring smooth operations at the front in order to create a customer-friendly, efficient and cost-effective execution of the payment and check-out process.
Analysing customer-related and financial key performance indicators and acting with relevant stakeholders to focus on the root causes for customer dissatisfaction and critical cost drivers.
Maintaining relations with external and internal partners, e.g. cash in transit company.
Aufgaben
Leading, motivating and developing your team of customer support co-workers in an inspiring way.
Being the driver behind a customer-focused culture in your area of responsibility and living the IKEA values every day.
Implementing the global solutions, services and tools that support a comfortable and fast check out, and a safe and secure working environment.
Ensuring smooth operations at the front in order to create a customer-friendly, efficient and cost-effective execution of the payment and check-out process.
Analysing customer-related and financial key performance indicators and acting with relevant stakeholders to focus on the root causes for customer dissatisfaction and critical cost drivers.
Maintaining relations with external and internal partners, e.g. cash in transit company.
Anforderungen
You are an inspiring leader with strong social and communication skills, who approaches others openly and proactively.
You have several years of professional experience in customer care and have already successfully managed a team.
You have an affinity for numbers, are cost-conscious and have excellent negotiating skills.
You are solution-oriented and enjoy solving customer- and operations-related issues.
You work well independently, are decisive and are thus able to implement solutions quickly and effectively.
Your attention to detail, accuracy and structured way of working allow you to keep an overview over multiple tasks and responsibilities.
You speak both the local language and English fluently.
Vorteile
28 vacation days (based on a 100% workload)
8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on your purchase - in every Swiss IKEA store
We pay between 85% and 100% of your yearly travel ticket
Free parking facilities
Unlimited access to the LinkedIn learning platform
Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
