Customer Care Representative

Position

Vollzeit

Mid

Kundenservice

Konditionen

Dübendorf, ZH, Switzerland

Anforderungen

Berufsausbildung

EU/EFTA-Bewilligung

Sprachen

Englisch C1

Französisch B2

Italienisch

Deutsch

Beschreibung

Do you enjoy helping people and want to gain hands-on experience in the banking and fintech world? Then this role is for you. As a Working Student Customer Care Representative, you will support our team in being the main link between Yuh and our clients. Our clients use our app to manage their finances and investments, and you will help ensure they have a smooth and positive experience. You will answer their questions, solve their issues, and guide them through their financial journey while gaining valuable insights into customer care in a modern Swiss banking environment.

Aufgaben

Serve as the primary point of contact for clients, handling of inbound and outbound phone calls
Provide accurate support via telephone, ensuring first class service quality
Resolving client inquiries, issues and requests related to the Yuh App
Actively guide and support clients through their financial journey
Ensure the highest levels of client satisfaction by executing client instructions
Accurately document client interactions and outcomes in internal systems
Collaborate closely with other Customer Care Representatives and internal departments
Uphold the principles of fair client treatment, confidentiality, and regulatory compliance

Anforderungen

Completed apprenticeship (Federal certificate of Competence)
Previous experience in customer satisfaction, preferably in financial services
Fluency in English and French depending on your work location
A strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies
Excellent communication – verbal and written – skills
Familiarity with office software and phone systems
You are particularly skilled at listening, communicating, showing empathy, and being persuasive
You have a proactive and 'can do' attitude
You like working in a team

Unternehmen

swissquote

Banking

Yuh - The most complete financial app of Switzerland. Yuh is the app to pay, save and invest. Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedom in this new post-banking era. Yuh is the brainchild of Swissquote, the Swiss leader in digital banking. With its solid reputation as well as our innovation to serve forward-thinkers, Yuh has it all.