Die Stelle
0401Serve as the first point of contact for customers seeking technical assistance over the phone or email (providing on-site and remote support)
02Workstations, Office365 Admin and Windows OS support
03Experience with Anti-Virus software and troubleshooting
04Identify and suggest possible improvements on procedures.
05Manage user AD accounts New Starters, Leavers and access rights in IT systems.
06Perform daily system operations according to specified procedures.
07Monitoring and backup of critical systems and services.
08Knowledge of LAN connection and wireless technologies
09New installation and building new computers.
10Support mobile connections to the company's IT systems.
11Participate in IT-related projects.
12Continuously follow and evaluate new technical solutions in the IT field.
13Research and identify solutions to software and hardware issues.
14Diagnose and troubleshoot technical issues, including account setup and network configuration.
15Track issues through to resolution, within agreed time limits
16Properly escalate unresolved issues to appropriate internal teams
17Provide prompt and accurate feedback to customers.
18Prioritize and manage several open issues at one time.
19Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
20Document technical knowledge in the form of notes and manuals
21Train users on basic hardware and software usage, and provide guidance for best practices in IT security and data management.
22Provide remote support to users via phone, messaging and remote connection.
23Assist in implementing and enforcing IT security policies, including malware protection, data encryption, and user access controls.
24Assist in the planning and execution of hardware and software upgrades, ensuring minimal disruption to user productivity.
25Work closely with third-parties, other IT teams, such as network administrators, system administrators, and help desk teams, to resolve complex issues and contribute to larger IT projects.
