Die Stelle
0301Provide first- and second-level IT support for hardware, software, Microsoft 365, printers, mobile devices, and workplace technology
02Prepare and configure laptops, desktops, mobile devices, and accessories for new employees and manage onboarding and offboarding activities
03Administer Microsoft 365 user accounts, licenses, group memberships, and support applications such as Outlook, Teams, OneDrive, and SharePoint
04Maintain meeting room equipment, printers, and other office IT systems to ensure reliable daily operation
05Perform basic troubleshooting of LAN, Wi-Fi, VPN, and endpoint connectivity issues, escalating complex incidents to the central Infrastructure Team when necessary
06Maintain accurate IT asset inventory and coordinate hardware lifecycle activities, including replacements and warranty repairs
07Coordinate with local IT vendors and service providers for hardware repairs, equipment deliveries, and on-site support activities
08Provide hands-on support for infrastructure equipment, cabling, and other local IT tasks under the guidance of the central Infrastructure Team
09Maintain technical documentation, asset records, and support tickets in accordance with company procedures
10Follow company IT policies, cybersecurity requirements, and established support processes while contributing to continuous service improvement
