Die Stelle
0301Vendor & Third-Party Management (60% of the role): Develop, implement, and continuously improve the AO’s vendor management framework, including policies, governance, and lifecycle management
02Drive vendor consolidation
03Strongly support changing vendors delivery method from a staff augmentation to a managed work approach
04Lead the full lifecycle: sourcing, evaluation, onboarding, contracting, performance management, productivity, renewal, and offboarding
05Ensure compliance with AO information security and regulatory requirements, including periodic vendor audits and assessments
06Contract, Commercial & Financial Management
07Lead contract negotiations in cooperation with IT procurement to secure cost-effective and high-quality services
08Manage vendor-related budgeting, financial forecasting, spend tracking, and cost optimization
09Ensure alignment of all contracts with AO legal, procurement, and compliance requirements
10SLA, KPI & Performance Management
11Define service levels, KPIs, OLAs, and performance measures for all external providers
12Conduct structured performance reviews with vendors, including escalations and corrective action plans
13Ensure transparency of service quality through standardized reporting and dashboards
14Risk, Security & Compliance
15Ensure that all vendors adhere to AO’s Information Security Policy, IAM requirements, data-protection standards, and incident-response expectations
16Work with the IT Security Manager to manage vendor-related risk assessments, security audits, and continuous improvement measures
17Maintain a vendor risk register and ensure mitigation actions are implemented
18Operations and Management Coordination (20% of role): Team & Operational Coordination
19Coordinate administrative and organizational activities within IT, maintain documentation and governance materials, and support planning of meetings, presentations, workshops, and reports.
20Management Support
21Serve as a central coordination point for IT leadership, stakeholders, and partners; track initiative progress, highlight priorities and risks, and prepare briefings to support decision-making.
22Partner & Stakeholder Management
23Assist with partner coordination, meeting documentation, and action tracking while ensuring clear communication and strong relationships with vendors and service providers.
24Operational Improvement
25Identify workflow inefficiencies, propose improvements, support digital tools and automation, and help monitor costs and performance to drive operational excellence.
