Responsibilities:

• Serve as first responder on the IT support queue
• triage incoming requests and resolve common issues
• Support end users with third-party trading applications, including installation, upgrades and basic connectivity checks, escalating application and platform issues to senior colleagues
• Manage the lifecycle of office and workstation equipment - provisioning, imaging, configuration, troubleshooting, replacement and decommissioning
• Administer end-user accounts, access rights and software licenses (AD groups, password/MFA resets, SaaS and AI-tool seats)
• Provide in-person support for workstation, peripheral and hardware issues
• Assist with hands-on datacenter work - cabling, racking, cleaning, and replacement of UPS batteries, power supplies and failed components
• Maintain up-to-date internal documentation of processes and best practices, and document new procedures
• Assist in monitoring infrastructure and identifying software and hardware issues
• Progressively automate repetitive tasks (imaging, provisioning, onboarding) with guidance from the team
• Coordinate with third-party vendors and suppliers on repairs and deliveries

This opportunity offers the chance to apply creative problem-solving skills to diversified IT infrastructure while joining an entrepreneurial team within the TransMarket Group of Companies.