As a Quality Assurance Associate – Digital Quality, Systems & AI Compliance supporting our Commercial Operations, Digital Transformation, and Quality teams, you will be trusted to ensure that business systems, digital technologies, and AI-enabled solutions are managed in a compliant, effective, and risk-based manner while enabling innovation across the organization at Fribourg. In this role, a typical day will include: Partnering with Commercial, Customer Service, Marketing, Medical Affairs, Regulatory Affairs, IT, Data Analytics, and Quality teams to support the governance, implementation, validation, and continuous improvement of digital platforms and business systems. Providing quality oversight for digital tools, including CRM platforms (e.g., Salesforce), customer support systems, document management systems, learning management systems, analytics platforms, and AI-enabled solutions, ensuring compliance with Quality Management System (QMS) and data integrity requirements. Supporting the responsible deployment and use of Artificial Intelligence technologies by conducting risk assessments, contributing to governance frameworks, developing best practices, and monitoring quality and compliance risks associated with AI-driven processes. Leading or supporting investigations, CAPAs, change controls, and quality events related to computerized systems and business processes, utilizing structured root cause analysis and ensuring effective corrective and preventive actions. Supporting audit and inspection readiness activities, supplier qualification programs, and compliance monitoring while driving continuous improvement initiatives that enhance quality, operational efficiency, and digital maturity.