Aftermarket Sales & Services Manager

Position

Vollzeit

Festanstellung

Mid

Vertrieb

Konditionen

Basel, Basel-Stadt

Hybrid

Anforderungen

3+ J. Erfahrung

Bachelor

EU/EFTA-Bewilligung

Skills

Customer relationship management (CRM)ERP solutionsRefurbishment managementProject management softwareCRM architectureTechnical training coordinationAdministrative process improvementLogistical planningcomponent overhaulEngineering collaborationOEM SalesAircraft maintenance coordination

Sprachen

Englisch

Deutsch

Französisch

Beschreibung

Manage the full chain of events from quote creation through to delivery of products and services, ensuring a smooth and professional customer experience.
Serve as the main point of contact for a portfolio of customers, building strong relationships and supporting long-term customer satisfaction and retention.
Advise customers on Jet Aviation's capabilities across aircraft parts, component repairs, engineering services, shop services, training, subscriptions, and refurbishment projects.
Coordinate projects related to component repairs, loan agreements, engineering requests, STC developments, minor modifications, and off-site refurbishments.
Support a broad range of shop and aftermarket services, including wheels, emergency equipment, plating, repair and overhaul activities, and other technical service solutions.
Work closely with internal teams, suppliers, and external partners to ensure timely, on-budget, and high-quality deliverables.
Support parts purchasing and sales activities, including logistics tracking, documentation, and coordination with billing where required.
Maintain accurate records in ERP and CRM systems, monitor service performance, and contribute to continuous process improvement.

Aufgaben

Manage the full chain of events from quote creation through to delivery of products and services, ensuring a smooth and professional customer experience.
Serve as the main point of contact for a portfolio of customers, building strong relationships and supporting long-term customer satisfaction and retention.
Advise customers on Jet Aviation-s capabilities across aircraft parts, component repairs, engineering services, shop services, training, subscriptions, and refurbishment projects.
Coordinate projects related to component repairs, loan agreements, engineering requests, STC developments, minor modifications, and off-site refurbishments.
Support a broad range of shop and aftermarket services, including wheels, emergency equipment, plating, repair and overhaul activities, and other technical service solutions.
Work closely with internal teams, suppliers, and external partners to ensure timely, on-budget, and high-quality deliverables.
Support parts purchasing and sales activities, including logistics tracking, documentation, and coordination with billing where required.
Maintain accurate records in ERP and CRM systems, monitor service performance, and contribute to continuous process improvement.

Anforderungen

Bachelor-s degree in a relevant field or equivalent aviation industry experience.
3-5 years of relevant experience in aviation, logistics, purchasing, or a comparable technical-commercial role.
Strong technical understanding of the aviation industry, OEMs, and the relevant regulatory framework.
Sales experience combined with project management capability and sound business judgment.
Strong customer service mentality, with the ability to understand customer needs, build trust, and provide responsive, solution-oriented support.
Strong communication, negotiation, and influencing skills, with a collaborative and open mindset.
Ability to manage multiple priorities and work effectively under pressure and tight deadlines.
Experience working in an international environment and across functions and cultures.
Fluent in English; French or German is an advantage.
Good IT skills, including MS Office; SAP R/3, SAP S/4HANA, or Salesforce experience is a plus.
Willingness to travel occasionally.

Technologien

MS OfficeSAP R/3SAP S/4HANASalesforce

Vorteile

Opportunities to grow, develop, and build your career within a global aviation organization.
The opportunity to combine customer interaction, commercial ownership, and project coordination in one position.
A truly international working environment within one of the world-s leading business aviation service providers.

Unternehmen

Jet Aviation AG

Aviation

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.