Become a key Superuser and subject matter expert for the System of Quality Management tool, ServiceNow IRM, developing deep expertise in its functionalities, workflows, dashboards and reporting capabilities. Support stakeholders in effectively using the platform by providing practical guidance, resolving day-to-day questions and contributing to troubleshooting activities. Assist in translating quality management requirements into system-based processes, controls, monitoring activities and reporting solutions. Maintain and continuously enhance tool content, including tagging structures, data quality, dashboards, workflow configurations, access management considerations and supporting documentation. Develop and maintain training materials, user guides and communication content that foster user adoption and consistent application across stakeholder groups. Support monitoring and reporting activities by extracting, validating and analysing information from the tool and preparing meaningful summaries for the QMSE team and leadership. Contribute to the implementation and evolution of Audit Quality Indicator solutions and other technology-enabled quality management initiatives. Collaborate on ad hoc projects and continuous improvement initiatives that strengthen the effectiveness of the System of Quality Management.
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