What You’ll Do: Drive a global omnichannel transformation to deliver a differentiated customer experience. Lead and execute key omnichannel and digital capabilities, enhancing efficiencies and flexibility. Enhance digital engagements to optimize critical touchpoints with clear guidance across markets. Oversee program and omnichannel engagement implementations globally for consistent execution. Deliver a comprehensive measurement plan ensuring KPIs are aligned, tracked, and evolved. Embed a cohesive social media strategy with guidance, governance, and active measurement. Build and lead a global learning and capabilities program focusing on technical and soft skills. Collaborate closely with senior stakeholders to align and deliver on learning needs. Innovate and drive continuous improvement across the Global CE&O organization. Proactively seek new solutions, delivering market analysis and recommendations. Apply a continuous improvement philosophy throughout the organization.
Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired.
