The role
0301Bring deep expertise in the operational financial management of Global Business Services, using cost, efficiency, quality and service-performance insights to improve both efficiency and effectiveness.
02While leveraging AI tools, develop and maintain unit-cost, productivity and service-performance measures that connect financial outcomes with operational volumes, quality and service levels.
03Use internal and external benchmarks to identify improvement opportunities.
04Planning, coordinating and maintaining cost control of our Business Centers operations, measuring performance against plan and proposing necessary action plans to achieve targets in a context of important transition plan.
05Ensure challenging stretched targets are set for each Shared Service Center, end-to-end solution lead and Management Services unit, and tracking performance in a timely manner.
06Establish and govern a consistent framework to validate, track and report productivity, transformation benefits and value delivery, including agreed baselines, ownership, timing and reconciliation to reported financial results.
07Ensure a robust, documented and transparent billing and reconciliation process across the GBS network, including accurate and timely charges to internal customers, clear allocation drivers, dispute resolution and compliance with applicable transfer-pricing and accounting requirements.
08Own and continuously improve a transparent, driver-based costing and charging model for GBS services.
09Define financial evaluation and performance-tracking methodologies, assess business cases and contract changes, and ensure continuity plans reflect current financial exposures and operational requirements.
10Lead financial and commercial governance of external service providers, including contract economics, rate cards, indexation, volume commitments, service credits, change requests, invoice validation and value-for-money assessments.
11Lead, develop and inspire your team in an international environment while working collaboratively and cross functionally with IT & Digital, Global Process Owners and Markets.
