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IT Helpdesk Support at Hays (Schweiz) AG (Lausanne, VD, Switzerland) | Careerkit Jobs
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Hays (Schweiz) AG
IT Services · vor 19 Tagen
IT Helpdesk Support
Position
Befristet
Mid
Kundenservice
Konditionen
Lausanne, Waadt
Anforderungen
EU/EFTA-Bewilligung
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Skills
EasyVista
Remedy
ServiceNow
Jira
Ticketing Systems
Service Desk Processes
Helpdesk experience
Incident management frameworks
Enterprise IT Support
Operations Technology
Windows Server environments
Troubleshooting coordination
Sprachen
Englisch
Französisch
Beschreibung
### Responsibilities ###
Monitor infrastructure, applications and operational alerts
Identify, log and track incidents using ticketing tools
Coordinate with internal technical teams to ensure timely resolution
Perform first-level troubleshooting and operational checks
Execute documented operational procedures
Verify scheduled tasks, system availability and backups
Maintain operational documentation and reporting activities
Support occasional on-site technical interventions
Aufgaben
Monitor infrastructure, applications and operational alerts
Identify, log and track incidents using ticketing tools
Coordinate with internal technical teams to ensure timely resolution
Perform first-level troubleshooting and operational checks
Execute documented operational procedures
Verify scheduled tasks, system availability and backups
Maintain operational documentation and reporting activities
Support occasional on-site technical interventions
Anforderungen
Proven Experience in IT Support, Helpdesk, Service Desk, NOC or IT Operation
Experience with ServiceNow, Jira, EasyVista, Remedy or similar tools
Basic understanding of IT infrastructure, Windows environments and networking concepts
Strong organisational skills and attention to detail
Ability to work in a structured environment and follow procedures
Service-oriented mindset
French: Fluent / Native level (mandatory)
English: fluent level
Technologien
ServiceNow
Jira
EasyVista
Remedy
Vorteile
Potential for a long-term assignment with extension opportunities
We will give you valuable tips and feedback on your application documents and interviews
Unternehmen
Hays (Schweiz) AG
IT Services
