This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Leader – Customer Support & Operations based in Switzerland. This is an excellent opportunity for an experienced customer support leader to oversee daily operations within a fast-paced, remote-first environment. In this role, you will lead a frontline support team, ensuring exceptional service delivery while driving operational efficiency and team performance. You'll act as the primary decision-maker during your shift, resolving complex issues, coaching team members, and identifying opportunities to improve processes. Working closely with cross-functional stakeholders, you'll help create a culture of accountability, continuous improvement, and customer-centric excellence. This position is ideal for a proactive leader who enjoys empowering teams, making informed decisions, and delivering measurable business impact in a dynamic international setting.