In your responsibility as an IT Service Manager you will play a key role in the design, implementation, and optimization of IT Service Management solutions for the UBS Card Center using BMC Helix ITSM SaaS. You will be responsible for gathering customer requirements, designing tailored workflows and ensuring seamless execution. You will work closely with cross-functional teams to deliver high-quality ITSM solutions that enhance operational efficiency and compliance for our business.
01- analyze and capture customer requirements, ensuring a clear understanding of ITSM needs
02- design and implement custom workflows in BMC Helix ITSM, including process automation
03- develop, debug and optimize ITSM solutions, including incident, problem, change, and service request management
04- perform system configurations, customizations, and enhancements to meet business needs
05- work with cross-functional teams, including developers, service managers, and business users, to ensure successful ITSM implementations
06- develop and maintain technical documentation, including workflow designs, process mappings, and solution blueprints
Requirements
↳- strong hands-on experience with BMC Helix ITSM SaaS and Remedy
↳- solid understanding of BMC Helix Innovation Studio
↳- expertise in Developing Workflows using BMC Helix Digital Workplace Catalog.Solid understanding of ITSM processes (Incident, Problem, Change, Service Request, CMDB, Asset Management, and Knowledge Management)
↳- experience in scripting and automation for workflow optimization (e.g., via JavaScript, Python, or Shell scripting)
↳- excellent teamwork abilities and communication skills in German and English
↳- strong ability to translate business needs into technical solutions
Benefits
＋- flexible working arrangements and offer different working models such as part-time, job-sharing and hybrid working
＋- purpose-driven culture and global infrastructure help us connect and collaborate in agile ways to meet all our business needs
＋- a working environment driven by innovation, digitalization, new mobile payment methods and customer experience
UBS Card Center AG with its headquarters in Glattbrugg and an additional office in Manno TI is part of UBS Switzerland AG and employs over 750 people. As the leading credit card processor in Switzerland, we process over 3 million Visa and Mastercard credit cards. In doing so, we stand close by our customers' side - with experience, commitment and vision.
