Attractive salary and a competitive benefits package to reward your expertise and contributions
As Customer Service Manager (Acquiring) for Switzerland, you lead and develop the Acquiring Customer Service team (1st & 2nd Level), ensuring consistently high service quality in a demanding, regulated, and customer‑critical environment. You are accountable for team performance, operational stability, and customer satisfaction—particularly in situations involving escalations, incidents, complaints, or highly frustrated customers. You act as both a people leader and an operational anchor: coaching your team to remain calm, empathetic, and solution‑oriented, while ensuring processes, controls, and service levels are met across all acquiring platforms. You are also a clear contributor in incident and crisis management.
At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.
Springe direkt zu den meistgesuchten Rollen, Städten und Unternehmen in der ganzen Schweiz.
