Stakeholder engagementContinuous improvementWorkshop facilitationReportingStrategic PlanningCommunication SkillsClient Feedback AnalysisInternational Business ExperienceCustomer Success ManagementCustomer account managementDigital services guidanceBackend services development
Langues
Anglais
Description
We are seeking a **Digital Services & Member Engagement Manager** to lead the development and growth of a strategic portfolio of digital services delivered to an international network of members.
Responsabilités
Define and drive the strategy for a portfolio of digital services (offering, roadmap, evolutions)
Support the growth of the program through new member acquisition and expansion of existing accounts
Act as the main point of contact for member organizations, building strong, trust-based relationships
Understand member needs, lead workshops, and ensure high levels of engagement and satisfaction
Collaborate closely with technical teams to guide product and service evolution (prioritization, delivery follow-up, quality)
Contribute to the development of the offer (pricing, service offerings, additional modules)
Operate in a complex international environment involving multiple stakeholders
Prepare reporting and produce strategic documentation in English
Drive continuous improvement based on user feedback and performance insights
Exigences
10+ years of experience in digital services management, customer success, product/service management, or account management
Strong client-facing experience with a focus on engagement, retention, and account development
Ability to work at the intersection of business and technology
Experience in complex, multi-stakeholder environments (e.g. international, public sector, large ecosystems)
Excellent communication and facilitation skills (workshops, presentations, stakeholder interactions)
Strong written communication skills in English. Other languages are a plus.
