Head of Business Process Excellence

Poste

Temps plein

Senior

Opérations

Modalités

Zürich, Zurich

Exigences

10+ ans d'exp.

Bachelor

Permis UE/AELE

Compétences

Stakeholder engagementUser adoption strategiesDigital transformationOperational excellenceAI-enabled toolsTechnical training coordinationTeam managementCapability buildingWorkflow designPerformance optimizationProduct developmentBusiness Process Design

Langues

Anglais

Description

In short The global Operational Excellence team is looking for a Head of Business Process Excellence to lead our Idea-to-Product domain and Business Architecture team. We are seeking a visionary, data-driven leader to revolutionize our Creation processes. In this role, you will define next-generation digital capabilities- including advanced AI integration- while continuously optimizing our current workflows. You will lead a newly formed team of 5-7, acting as the primary business owner and strategic sparring partner for the Senior Leadership Team to drive operational excellence and chart our digital future. The Head of Business Process Excellence will report to the Senior Director for Operational Excellence, supporting Product Strategy, Innovation, Design, Development and Sourcing teams across Apparel & Accessories (A&A), and Footwear (FTW).

Responsabilités

Vision & Roadmap Development: Shape the future of our Idea-to-Product organization by defining and executing a long-term vision for our business processes, workflows, and digital capabilities.
Process Optimization & Digital Twin: Document current workflows and processes to identify optimization potential.
Tech Partnership & Capability Delivery: Partner closely with the Technology team as the primary business owner and thought partner.
Operational Leadership & Decision Making: Act as the primary spokesperson for operational teams, taking critical trade-off decisions.
Business Architecture: Lead the business architecture team, taking end-to-end responsibility for mapping, scaling, and structuring organizational capabilities.
Stakeholder Engagement & Sparring: Manage high-level senior interactions and act as a trusted strategic sparring partner.
Enablement & Tool Adoption: Coordinate comprehensive training programs for new tools and capabilities.

Exigences

Deep understanding of the product development value chain (Idea-to-Product) and Creation processes within the Apparel, Accessories, or Footwear industries.
10+ years of experience in business process management, digital transformation, or operational excellence.
Demonstrated success in the strategic recruitment and development of top-tier talent.
Technical affinity and a data-informed, problem-solving mindset.
Exceptional communication and interpersonal skills.
Demonstrated capability in documenting complex workflows and managing large-scale user training.
Degree or deep knowledge in Business Administration, Engineering, Operations Management, or a related field.

Avantages

Attributes of a successful candidate: - Strategic Visionary: Ability to look past current constraints to design a digital "Northstar," for our future way of doing business, balanced with a pragmatic approach - Resilient Decision Maker: Comfortable navigating ambiguity, prioritizing conflicting demands, and making high-stakes trade-off decisions in a fast-paced environment. - Collaborative Influencer: A natural bridge-builder who can seamlessly speak the language of both deep-tech engineers and creative product operations teams.

Entreprise

On AG

Apparel & Accessories