Lead the creation and growth of a high-impact player engagement function focused on driving customer acquisition, retention, and long-term commercial success. In this role, you'll build and develop a high-performing outbound team while shaping engagement strategies that convert new users, reactivate inactive players, and strengthen customer relationships. Combining strategic leadership with hands-on involvement, you'll optimize sales processes, improve performance through data-driven insights, and foster a culture of continuous improvement. Working closely with cross-functional teams, you'll help deliver engaging customer experiences and measurable business results in a fast-paced, remote-first environment. This is an exciting opportunity to make a lasting impact by building a new function from the ground up.