IT Application Support Specialist – 2nd Level Support 100% (f/m/d)

Poste

Temps plein

Permanent

Mid

IT & Infrastructure

Modalités

Zurich

100%

Exigences

2+ ans d'exp.

Bachelor

Permis UE/AELE

Langues

Anglais B2

Description

YOUR CHALLENGE

Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support) Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders Act as the local administrative Manager Take over periodical on-call duty (weekly 24/7 rotation) Administer change requests and ensure proper execution of application-related processes Participate in periodic release activities, including weekend deployments Contribute to projects related to operational aspects of existing or newly integrated applications Perform routine data cleansing and maintenance of systems Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center) Maintain and update application operation documentation and knowledge base Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)

Responsabilités

Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders
Act as the local administrative Manager
Take over periodical on-call duty (weekly 24/7 rotation)
Administer change requests and ensure proper execution of application-related processes
Participate in periodic release activities, including weekend deployments
Contribute to projects related to operational aspects of existing or newly integrated applications
Perform routine data cleansing and maintenance of systems
Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center)
Maintain and update application operation documentation and knowledge base
Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)

Exigences

Completed IT training (Degree in Computer Science or equivalent IT-related certification)
Minimum of 2 years of professional experience in application support
Strong Linux knowledge (shell scripting is an advantage)
Solid understanding of Windows OS at server level
Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus)
ITIL Foundation certification
Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar)
Ideally, experience in banking or financial services with knowledge of financial products
Proven ability to manage small teams or demonstrated project management skills
Highly motivated, proactive, and eager to learn new concepts
Good written and spoken English

Technologies

LinuxWindows OSJava application serversAutomic AWAControl-M

Entreprise

Julius Baer

Banking

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.