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IT Helpdesk Support at Hays (Schweiz) AG (Lausanne, VD, Switzerland) | Careerkit Jobs
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Hays (Schweiz) AG
IT Services · il y a 19 jours
IT Helpdesk Support
Poste
Durée déterminée
Mid
Service client
Modalités
Lausanne, Vaud
Exigences
Permis UE/AELE
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Compétences
EasyVista
Remedy
ServiceNow
Jira
Ticketing Systems
Service Desk Processes
Helpdesk experience
Incident management frameworks
Enterprise IT Support
Operations Technology
Windows Server environments
Troubleshooting coordination
Langues
Anglais
Français
Description
### Responsibilities ###
Monitor infrastructure, applications and operational alerts
Identify, log and track incidents using ticketing tools
Coordinate with internal technical teams to ensure timely resolution
Perform first-level troubleshooting and operational checks
Execute documented operational procedures
Verify scheduled tasks, system availability and backups
Maintain operational documentation and reporting activities
Support occasional on-site technical interventions
Responsabilités
Monitor infrastructure, applications and operational alerts
Identify, log and track incidents using ticketing tools
Coordinate with internal technical teams to ensure timely resolution
Perform first-level troubleshooting and operational checks
Execute documented operational procedures
Verify scheduled tasks, system availability and backups
Maintain operational documentation and reporting activities
Support occasional on-site technical interventions
Exigences
Proven Experience in IT Support, Helpdesk, Service Desk, NOC or IT Operation
Experience with ServiceNow, Jira, EasyVista, Remedy or similar tools
Basic understanding of IT infrastructure, Windows environments and networking concepts
Strong organisational skills and attention to detail
Ability to work in a structured environment and follow procedures
Service-oriented mindset
French: Fluent / Native level (mandatory)
English: fluent level
Technologies
ServiceNow
Jira
EasyVista
Remedy
Avantages
Potential for a long-term assignment with extension opportunities
We will give you valuable tips and feedback on your application documents and interviews
Entreprise
Hays (Schweiz) AG
IT Services
