Mandarin Speaking Hotel Manager

Poste

Mid

Hôtellerie

Modalités

Basel, Bâle-Ville

Exigences

5+ ans d'exp.

Bachelor

Permis UE/AELE

Compétences

Organizational skillsInventory managementTraining and DevelopmentCost ControlCommunication SkillsEnglish LanguageCruise industry knowledgeOperational tax proceduresChinese languageInternational guest relationsHACCPrestaurant management

Langues

Anglais

Allemand

Description

ASSIGNMENTS/RESPONSIBILITIES

Responsible for the entire hotel operation onboard
Ensuring that all hotel departments are managed according to their standards
Management and motivation of the crew, with emphasis on Department Heads
Operation of service procedures according to company standards
Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.)
Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
Final inspection and receipt of all supplies and deliveries for the hotel department
Supervision and organization of opening and closing ships at start /end of season
Active liaison with guests and successful handling of complaints
Active participation in all onboard events and special functions
Presence in the galley and restaurant during meal times
Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel
Ensuring departmental training according to requirement profile
Responsible for cost control and adherence to all set budgets
Daily analysis of debtors in accordance with Receptionist / Night Auditor
Conduction of stock takes; inventory according to company procedures
Active participation in loadings

Responsabilités

Responsible for the entire hotel operation onboard
Ensuring that all hotel departments are managed according to their standards
Management and motivation of the crew, with emphasis on Department Heads
Operation of service procedures according to company standards
Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.)
Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
Final inspection and receipt of all supplies and deliveries for the hotel department
Supervision and organization of opening and closing ships at start /end of season
Active liaison with guests and successful handling of complaints
Active participation in all onboard events and special functions
Presence in the galley and restaurant during meal times
Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel
Ensuring departmental training according to requirement profile
Responsible for cost control and adherence to all set budgets
Daily analysis of debtors in accordance with Receptionist / Night Auditor
Conduction of stock takes; inventory according to company procedures
Active participation in loadings

Exigences

Graduated education within the hotel industry, preferably hotel management school
Several years of professional management experience in this role, in the luxury hotel industry, preferably within cruise industry
Excellent management, organizational and communication skills
Guest focused, stress resistant, calm under pressure, team player and with positive appearance
Open minded and flexible with high social and inter-cultural competencies, good knowledge of Chinese culture, proper etiquette and behavior in social and business situations
Excellent Mandarin skills and good English skills (written & verbal), any additional languages (e.g. German) are an advantage
Must work independently, good computer skills

Entreprise

Viking River Cruises AG

Hospitality