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On-Site IT Support Specialist – L1/L2 (60%) at PROSTAFF Schweiz GmbH (Basel, Switzerland) | Careerkit Jobs
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PROSTAFF Schweiz GmbH
IT Services · Hier
On-Site IT Support Specialist – L1/L2 (60%)
Poste
Temps plein
Mid
Service client
Modalités
Basel, Switzerland
Sur site
60%
Exigences
Permis UE/AELE
85
Voir le score
Langues
Anglais C1
Responsabilités
Provide Level 1 and Level 2 technical support to users on-site
Test technical implementations and verify their correct functionality
Coordinate technical activities directly with end users and project stakeholders
Reimage and restage laptops, desktops and other workplace devices
Perform device replacements and support hardware rollouts
Set up and configure workplaces, including computers, monitors, peripherals and accessories
Troubleshoot hardware, software and device configuration issues
Document completed activities, incidents and technical findings
Escalate complex technical issues to the appropriate support teams
Exigences
Proven experience in Level 1 and Level 2 IT support
Strong practical knowledge of workplace and end-user computing environments
Experience with device imaging, staging and replacement processes
Experience setting up and configuring workplace hardware and peripherals
Good troubleshooting skills across hardware, software and operating systems
Ability to work independently and communicate effectively with users on-site
Reliable availability for three days per week throughout the project duration
Fluent English skills
Entreprise
PROSTAFF Schweiz GmbH
IT Services
