Le poste
03Reporting to the Vice President Sales, you will be responsible for developing and deploying the Retail Training strategy for Blancpain-s global boutique network. By sharing the brand-s heritage, expertise and by coaching sales teams on the sales floor, you will play a key role in elevating the client experience, sharing the passion for Blancpain and directly driving business performance.
01Design, develop and maintain training material covering products and collections, brand history, storytelling and sales techniques for different channels - e-learning, classroom or in-store training.
02Work closely with the sales, product and marketing teams to develop the training material required to deploy the brand strategy and to support specific activations such as product launches.
03Ensure training content is fully aligned with the brand vision, storytelling, field needs, and luxury retail standards.
04Ensure training materials remain up to date, relevant, and consistent across all channels.
05Deliver in person training modules, in classroom or directly in store
06Animate and run webinars through our e-learning platform, creating a direct connection between the boutique sales teams and headquarters.
07Provide in-store coaching to elevate the selling ceremony, hospitality standards, and overall customer experience by working directly with the boutique manager and the sales team.
08Organize and deploy training modules through train the trainers
09Ensure continuous development of the platform, enriching content and media to support the ongoing needs of the business.
10Manage the platform and animate the user's community and track their performance
11Manage the relationship with the vendors involved with the platform or content creation, ensuring effective coordination, operational follow-up, timely delivery of projects, and compliance with agreed commitments.
